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Terms & Conditions

EAGLEWINGS COTTAGE RENTAL TERMS AND CONDITIONS 

These Terms and Conditions clarify The Owner’s obligations to The Guest, The Guest’s obligations to  The Owner, and in the very unlikely event of any disputes, will be used as the basis for any resolution.  Please read them carefully before confirming your booking. 

Acceptance of these Terms & Conditions binds a contract between the following two parties: The Rental  Applicant (The Guest) and 917064 ONTARIO LTD, (The Owner) 

1. Party Members 

All persons listed on the Rental Application or added and approved subsequently by The Owner will be  bound by these Terms and Conditions. Occupancy of the property is restricted to those names listed on  the Application or added subsequently by The Owner. The Rental Applicant is considered to be the Lead  Guest and will assume full responsibility for all members of the Rental Group throughout the rental  period. Information or instructions relating to this rental will be communicated to the Lead Guest only  and not to any third-party member of the Rental Group. It is the responsibility of the Lead Guest to  ensure that members of their rental group are aware of and abide by all the terms and conditions  contained herein. 

2. Credit Card Guarantee 

The Lead Guest agrees to provide a valid credit card number as a guarantee to pay: overage on WiFi  usage in excess of the stated limits, handling and postage fees for returning left items, and accepts any  and all liability for any damage beyond normal wear and tear during the term of the Rental Period. 

3. Arrival & Departure 

Your confirmed arrival and departure times will be listed on your reservation agreement and are to be  adhered to, unless previously arranged, prior to a guest’s arrival. Early entry to a property is not  permitted without exception. Any deliveries or arrivals must take place within the specified times. 

3.1 Failure to vacate a property by the specified check-out time may result in additional costs being  incurred by the property owners and cleaning teams, in relation to delayed access to the property for  preparation for the next reservation.. An administrative fee of up to $200 may be added to any early  arrival or late departure causing disruption to property access by The Owners or Caretakers, at the sole  discretion of The Owner. In addition a charge may be levied for any additional costs incurred by the  property owners, in relation to delayed access to the property for preparation for the next reservation. 

4. Payment 

4.1 Reservations shall be confirmed in writing by the Owner or Agency on payment of a 50% deposit and  any additional fees by e mail transfer, credit card or cheque. 

4.2 Receipt of any deposit prior to the Owner’s or Agency’s written confirmation of the reservation shall  not constitute acceptance of any booking. 

4.3 Once a reservation is received and accepted by The Owner or Agent, The Guest is liable for payment  of the balance of the rental fee, plus any additional charges, 45 days before occupation of the property.  Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited or a late payment fee applied. 

4.4 Where the Rental Period commences within 45 days of the reservation, or is less than a week in  duration, full payment is required on booking. 

4.5 All payments shall be made to the Owner or Agency by credit card, cheque, or email money transfer.  (Visa or Mastercard only) 

5. Cancellation Policy & Changing a Booking 

5.1 Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance  with the terms below: 

∙ If notice is given 60 days before the rental start date a full refund will be given. less a  cancellation fee of $150. 

∙ If notice is given within 30 days a partial refund may be given. If the period of rental can be re booked, a refund for the period re-rented, less a cancellation fee of $150 (plus HST) will be  issued. 

∙ If any part of the rental period cannot be re-booked, the Renter will forfeit all monies paid for  that period. 

∙ The Owner recommends the purchase of trip cancellation insurance to cover the need to cancel due to health or family issues 

6. Occupancy of the Property 

6.1 The number of guests occupying the Property is strictly limited to those named on the Rental  Application or any subsequent amendment notified in writing to The Owner. The stated and agreed  occupancy figure includes all persons irrespective of age. 

6.2 Cottage occupancy limits apply to day or overnight guests. 

6.3 Exceeding the number of stated and agreed persons, regardless of the stated occupancy limit, may  result in immediate eviction without refund, or a charge of up to $250 per guest per night charge at the discretion of The Agent or Owner. 

7. Condition of the Property 

The Property will have been inspected prior to occupation and therefore The Guest undertakes to: 

7.1 Notify The Owner immediately with regard to any damage and/or maintenance issues that require  attention. 

7.2 Keep the Property and all furniture, fixtures, fittings, chattels and effects in or about the Property in  the same state of repair and condition as found at the commencement of the Rental. 

7.3 The Guest shall follow the departure instructions related to cleaning and bedding provided by The  Owner. The Guest shall leave the Property in the same state of cleanliness and general order in which it  was found. Failure to do so to the satisfaction of The Owner may result in a damage charge being levied. 

7.4 Garbage service is limited and recycling regulations are strictly enforced by the municipality. The  Guest shall remove all garbage & recycling from the property (interior & exterior) and dispose of  accordingly during their stay and after their departure. Failure to recycle, sort or remove any waste  material as outlined in the Guest Guide maybe subject to a removal fee of $100. Excess garbage not  removed by the Guest will be subject to a removal fee of $100

7.5 Report details of any damage done to the Property or any of the furniture, fixtures, fittings and  effects to The Owner immediately.  

7.7 Replace any part of the Property or the furniture, fixtures, fittings and effects damaged or destroyed  with similar articles of at least equal value, or if The Owner requires, pay to The Owner the value of such  part of the Property destroyed or damaged, if the damage is deemed to be non-accidental, or caused by  pets. 

8. Use of Telephone and Internet Services 

8.1 There is no land line telephone service. Internet services are provided by satellite and data is  allocated at 25 GB per week. A $5/GB charge will be levied if these are exceeded. The Owner does not  accept responsibility for advising the Renters of excess internet usage. It is The Guest’s responsibility to  check for restrictions in the Digital Guest Guide and on an internet device before commencing any  download, streaming or activity that is likely to cause an overage in internet usage.  

8.2 The lead Guest is responsible for ensuring all members of the rental group are aware of data  restrictions and allowances and for all overage charges that may occur. 

9. Pets 

9.1 Unless agreed and approved at the time of rental, pets are not accepted at a property. Restrictions  may apply to the size, type/breed or number of pets. 

9.2 Where a pet is permitted, all evidence of pet occupation must be removed from the Property and  grounds at the end of the rental period or an additional cleaning fee may be applied. 

9.3 Pets are not permitted on any item of furniture, including beds, and evidence of pet hair on furniture  and bedding may incur additional cleaning charges. 

9.4 Bringing a pet into a property that is not permitted or included in your registration information may  result in an additional charge of up to $500, plus additional clean up fees. 

9.5 Pets may not be left in the cottage or unattended on the property at any time. Pets must be on a  leash or tether while at the cottage and must remain within the property boundaries. Repeated  wandering and/or excessive barking may result in neighbouring properties notifying local bylaw officers. 

9.6 Neither Agent nor Owner will be held responsible for any pet-related bylaw fines. 

9.6 The Owner accepts no responsibility for any allergic reaction or other conditions arising at any  property. 

10. Smoking 

Smoking or vaping of either tobacco or cannabis is not permitted in the cottage or screen porch. All butts must be disposed of in the garbage. Any smoking that takes place inside the property will result in  a charge of up to $500, plus additional cleaning fees. 

11. Watercraft and Outdoor Activities 

Out of concern for our neighbours motor boats must be operated at dead slow / 10 kmph with no wake  within 100 m of the shore. Personal watercraft (seadoos) are not permitted. Paddle boards and kayaks including pfd’s are provided for use by the Guests at their own risk. Children must always be supervised  near the water.

Outdoor activities such as camp fires must be quiet after 10: 30 pm. Amplified sound systems are not  permitted outdoors at any time. Sound travels easily and far over the water. 

12. Fireworks & Campfires 

12.1 Use of fireworks is not permitted within the boundaries of the cottage property. Failure to comply  with this may result in eviction without refund and additional fees of up to $500, plus any additional  damage incurred through bylaw fines. 

12.2 Use of a campfire is only permitted in designated areas as defined in the Guest Guide. 

12.3 The Guest agrees to comply with local fire restrictions that are posted in the vicinity and not to light  any campfire during fire bans. It is The Guest’s responsibility to determine whether or not a fire ban is in  place at the time of their stay. 

13. Cottage Access During Winter Months 

During the winter months, our road and driveway are plowed by a private contractor. Due to the steep  hill you should have at least one vehicle in the party with 4 wheel drive. Non 4 wheel drive vehicles  should be left in the available spaces at the side of the road at the top of the hill. Guests are advised that  following any major snowfall, ploughing may be delayed for several hours or, in severe storm conditions,  days. 

13.1 In the unlikely event that a Guest is unable to leave a property on the planned departure date due  to weather-related issues in the cottage vicinity, the Guest will not be liable for any additional  accommodation charges. 

13.2 Should a lack of snow clearance prevent a Guest from reaching a property for the designated  check-in time, the Guest will receive a refund of the rental fee for the day(s) the property was  inaccessible. However, neither The Owner nor The Owner will be held responsible for any losses,  additional expenses, or penalties incurred as a result of being unable to arrive at or leave a property on  time due to a lack of snow clearance. Guests are also reminded to ensure that they and their vehicles  are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during  

14. Damage Deposit 

14.1 The Guest will provide a preauthorized credit card damage deposit of $2500 and authorize The  Owner to charge up to $2,500 in the event of damage that is deemed non-accidental, pet damage,  excessive cleaning charges, internet overage and/or telephone charges. In the event that a charge to the  credit card is declined, further action will be taken to recover the outstanding amount and a $250  administration fee will be applied, together with any legal fees and additional costs incurred in pursuing  a legitimate claim. 

The deposit is for accidental damage only and does not waive The Guest’s liability resulting from: 

∙ Negligent or willful behavior by any person accommodated at or visiting the property where the  consequences to the property could have been foreseen by a reasonable person, including  damage caused by animals belonging to any person accommodated at or visiting the property 

∙ Cleaning charges where the Property has not been left in a condition as defined in these Terms  and Conditions of Rental 

∙ Charges relating to the incorrect disposal of garbage

∙ Loss or damage to the rented Property in excess of $2,500 

∙ Overage charges relating to excessive internet usage (as defined in the Guest Guide)  ∙ Any damage or loss that is not reported to The Agent prior to the Property being vacated. 

14.2 In the event The Agent is not notified prior to The Guest’s departure from the Property, a charge  for the full cost of repair/replacement will be made on the credit card supplied at the time of booking. 

15. Information contained in Promotional Material 

The information contained on any web sites, in any printed material or Guest Guides, is believed to be  correct at the time of this agreement.  

16. Equipment and Facilities 

Advertised equipment and facilities are provided at the discretion of The Owner and while every  attempt is made to ensure that such equipment is in working order for the duration of the rental period,  should a breakdown or some other situation occur that renders an element unusable, neither The Agent  nor Owner take responsibility for replacing or refunding The Guest for the lack of use of these  equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such  items as watercraft, televisions, VCRs/DVDs, or hot tub. 

16.1 The Guest must report any inoperative or defective equipment to The Owner promptly. 

16.2 The Owner will make every reasonable effort to have repairs made as soon as possible; however,  there are limited service contractors in Cottage Country areas. While every attempt will be made to  ensure that all the advertised equipment and appliances are in working order at the commencement of  a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air  conditioning, dishwasher, washer, dryer, TV or other non-essential appliances. 

17. Refunds 

If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical  systems, and major appliances such as stove or refrigerator, every effort will be made to repair or  replace. 

17.1 If the amenity cannot be replaced or restored to reasonable use within 12 business hours, an  appropriate refund may be made, at the discretion of the Owner. This does not apply to system  breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary  facilities. 

17.2 The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by  extreme weather or other circumstances beyond his control or any failure of public utilities. 

17.3 There will be no refunds for naturally induced changes including (but not exclusive to) changes in  water levels, fallen trees, road washouts etc., nor will conditions at neighbouring cottages, or any  nuisance afforded by the natural elements of Cottage Country living such as insects or the animal  population be cause for refund or rebate. 

17.4 Where a refund may be agreed, the amount of refund shall in no case exceed the amount paid in  rental fees.

18. Other Conditions of Booking 

The Guest shall abide by these Terms and Conditions of Rental and any other instructions contained in  the individual Cottage Guide and any additional information and instructions as shall be supplied in the  Owner. 

LIMITATIONS OF LIABILITY: The Guest represents, warrants, acknowledges and agrees with The Agent  and The Owner that he/she will use the Property and its facilities in accordance with The Terms and  Conditions above and the Cottage Information provided and that h/she does so at his/her own risk and  that he/she indemnifies and saves The Agent and The Owner harmless from any personal injury,  sickness or death, loss or damage, however caused, to person or property of The Guest, his/her family,  or guests, before during or after the time of occupancy. Further, he/she accepts full responsibility for  the use of the Property and any recreational equipment such as boats and motors, etc. and agree to pay  for any damage of said equipment, other than for normal wear and tear. The Guest further  acknowledges he/she is responsible for ensuring all Boating Regulations are observed, including having  required safety equipment in the watercraft, as well as meeting current Operator Competency  Requirements. 

19. Electronic Documents Act 

By submitting a request to book on the booking interface of the web site, the Guest understands and  agrees that they are entering into a legal binding agreement as per the authority Ontario Electronic  Commerce Act, RSO 2000.